Spa Receptionist

Marriott Vacations; Kaanapali (HI); On-site; USD 39,000 - 44,000; Full time

Job summary

Marriott Vacations Worldwide in Hawaii seeks a spa reservations coordinator to manage the booking process for spa treatments, maximize revenue through strategic selling, and assist guests and owners with arrival/departure, billing and paperwork. You will help deliver a high-quality guest experience, maintain cleanliness throughout the Spa/Health Club, and support a welcoming, sensory environment.

The role requires strong communication, computer skills, and the ability to persuade via telephone

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Strong verbal and written communication skills.
• Basic computational ability and computer skills.

Responsibilities

• Coordinate spa reservations and bookings.
• Utilize sales techniques to increase spa revenues.
• Assist guests and owners with arrival/departure processes including billing.
• Maintain cleanliness and high guest service standards in Spa/Health Club.
• Operate cash drawer and daily banking tasks.

Skills

Telephone sales

Guest service

Communication skills

Basic computer skills

Tools

POS system

Cash handling

Computer skills

Job description

Hourly Rate: $28.19

JOB SUMMARY

To effectively coordinate and manage the reservation and booking process for spa treatments to maximize revenue. To utilize strategic selling techniques to increase spa treatment and retail revenues. Assist with the arrival and departure experience to our guests and owners including guest billing and paperwork. To ensure the highest quality guest service and cleanliness throughout the Spa/Health Club. To assist in delivering a sensory experience and renewing environment to all our owners and guests.

CORE WORK ACTIVITIES

• Prepare and sell Food and Beverage and Retail items
• Give tours of The Spa
• Issue locker keys, robes, slippers, and towels
• Maintain the weight/exercise room equipment
• Assist with the daily adult and children's activities
• Responsible for maintaining a cash bank drawer daily
• Enforce hotel safety standards
• Perform other duties and handle projects as assigned by Manager
• File daily reservations and other correspondence
• Maintain a clean and well-organized workstation
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to be persuasive with telephone sales skills.
• Knowledge about different packages available.
• Must be able to sit or stand and exert well-paced ability for up to 4 hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift up to 15 lbs. On a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Ability to spend extended lengths of time viewing a computer screen.
• Requires manual dexterity to use and operate all necessary equipment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.