Spa Receptionist(Part-Time)

Treasure Island Hotel & Casino; Nevada (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Treasure Island Hotel & Casino is seeking a friendly spa receptionist to assist guests with bookings and provide exceptional customer service. You will check guests in and out, answer a multi-line phone system, and handle cash transactions for services and retail items.

Bilingual applicants are a plus, and a flexible schedule is required to support a fast-paced environment. The role emphasizes professional, courteous behavior toward guests and employees, with daily cash till management and

Qualifications

• Two to five years customer service experience preferred.
• At least one year of spa receptionist experience preferred.
• Must maintain a flexible schedule.
• Excellent communication skills necessary; fluent English (spoken and written).
• Bilingual a plus.
• Basic knowledge of spa software preferred.
• Ability to multi-task in a fast-paced environment.
• Previous retail experience a plus.

Responsibilities

• Assist guests with booking appointments.
• Provide exceptional customer service and assist guests with questions.
• Check guests in and out of facility.
• Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
• Handle cash transactions by taking payments for services and for retail transactions.
• Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
• Conduct and handle retail sales.
• Perform other job related duties.

Skills

Customer service

Spa receptionist

Flexible schedule

Communication skills

English language

Bilingual

Multitasking

Retail experience

Tools

Spa software

Job description

• Assist guests with booking appointments.
• Provide exceptional customer service and assist guests with questions.
• Ensure professional and courteous behavior to all guests and employees.
• Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
• Handle cash transactions by taking payments for services and for retail transactions.
• Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
• Conduct and handle retail sales.
• Perform other job related duties.

Specific Job Functions

• Check guests in and out of facility.
• Assist guests with booking appointments.
• Provide exceptional customer service and assist guests with questions.
• Ensure professional and courteous behavior to all guests and employees.
• Answer a multi-line phone system, assist guests with questions or direct calls to appropriate departments.
• Handle cash transactions by taking payments for services and for retail transactions.
• Manage cash till daily and distribute room charge tips to technicians at the end of the day/night.
• Conduct and handle retail sales.
• Perform other job related duties.

Qualifications

• Two to five years customer service experience preferred.
• At least one year of spa receptionist experience preferred.
• Must maintain a flexible schedule.
• Excellent communication skills necessary.
• Communicate in English both verbally and written.
• Bilingual a plus.
• Basic knowledge of spa software preferred.
• Ability to multi-task and handle a fast-paced work environment.
• Previous retail experience a plus.