Spa Receptionist

FAIRMONT; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont New Orleans is seeking a courteous Front Desk Attendant for our spa and wellness area. Welcome guests warmly, check them in for services, and help create a luxury, calm atmosphere.

You will schedule spa treatments and fitness appointments, provide information on services, products, and hotel amenities, and handle payments and confirmations with accuracy. Ideal candidates will have spa or hospitality experience, strong communication, the ability to multitask, and a professional

Qualifications

• Previous spa, wellness, hospitality, Front Desk, retail, or guest service experience preferred.
• Luxury hotel or spa experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible schedules including mornings, evenings, weekends, holidays.
• Must be legally authorized to work in the United States.

Responsibilities

• Welcome guests warmly and professionally while creating a calm, luxury atmosphere.
• Schedule spa treatments, fitness appointments, wellness services, and reservations.
• Provide detailed information about spa services, products, promotions, and amenities.
• Process check-ins, payments, retail transactions, and appointment confirmations.
• Maintain cleanliness, organization, and presentation in reception, lounge, and fitness areas.
• Coordinate guest requests and communicate with Spa Therapists and teams.
• Monitor appointment schedules and support guest flow in spa and fitness facilities.
• Assist with retail merchandising, inventory, and product presentation as assigned.
• Maintain confidentiality and professionalism with guest information.
• Respond promptly to guest questions, concerns, and service recovery opportunities.
• Support spa events, VIP experiences, and promotional initiatives as assigned.
• Follow hotel policies, sanitation procedures, and workplace safety standards.
• Uphold luxury hospitality standards through professionalism and guest engagement.

Skills

Customer service

Communication

Organization

Professional appearance

Education

High school diploma or equivalent

Tools

Scheduling software

POS systems

Job description

Job Description

• Welcome guests warmly and professionally while creating a calm, inviting, and luxury-oriented atmosphere


• Schedule spa treatments, fitness appointments, wellness services, and facility reservations accurately and efficiently


• Provide detailed information regarding spa services, fitness offerings, retail products, promotions, and hotel amenities


• Process guest check-ins, payments, retail transactions, and appointment confirmations accurately


• Maintain cleanliness, organization, and presentation standards within reception, retail, lounge, and fitness areas


• Coordinate guest requests and communicate effectively with Spa Therapists, Fitness Attendants, and operational teams


• Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities


• Assist with retail merchandising, inventory support, and product presentation as assigned


• Maintain confidentiality and professionalism regarding guest information and wellness services


• Respond promptly and professionally to guest questions, concerns, and service recovery opportunities


• Support spa events, wellness programs, VIP experiences, and promotional initiatives as assigned


• Follow all hotel policies, sanitation procedures, and workplace safety standards


• Uphold luxury hospitality standards through professionalism, appearance, and exceptional guest engagement

Qualifications

• Previous spa, wellness, hospitality, Front Desk, retail, or guest service experience preferred


• Luxury hotel or spa experience preferred


• Excellent communication and interpersonal skills


• Strong organizational, multitasking, and customer service abilities


• Ability to maintain professionalism and composure in a fast-paced guest-facing environment


• Basic computer proficiency and experience with scheduling or POS systems preferred


• Professional appearance and polished demeanor required


• Ability to maintain confidentiality and discretion with guest information


• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required


• High school diploma or equivalent preferred


• Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.