Spa Receptionist

HHM Hotels; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

HHM Hotels in Florida seeks a Spa Receptionist to warmly welcome clients, answer phones, and respond to enquiries while upholding service standards. You will coordinate client consultation records with therapists and schedule appointments to ensure punctual service.

The role includes handling payments, assisting with inventory, and maintaining the reception area to support a high-quality guest experience. Extended hours may be required.

Qualifications

• Minimum 1 year receptionist or administrative experience.
• Strong communication and customer service skills.

Responsibilities

• Provide a warm and friendly welcome to clientele at all times.
• Coordinate client consultation records with the assigned therapist.
• Schedule appointments for clients and monitor therapist availability for punctual service.
• Organize schedules to maximize time and profitability while prioritizing client needs.
• Assist with administrative duties such as receiving purchases and inventory reporting.
• Monitor Spa desk reception area and maintain brochures and overall appearance.
• Process payments for services and retail in the Spa.
• Obtain client feedback to improve service delivery.
• Confirm appointments by phone and email and provide literature on request.
• Ensure a neat waiting area and coordinate inter-department relations.

Skills

Receptionist experience

Customer service

Job description

Opportunity: Spa Receptionist

Greet and assist Spa clients both in person and via the telephone, responding to all enquiries while observing set standards. Assist with various administrative tasks to support the overall operation of the Spa.

Potential Career Path

Administrative Assistant - Executive Assistant

Essential Job Functions

• Provide a warm and friendly welcome to clientele at all times.
• Coordinate client consultation records with the assigned therapist.
• Schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service as per the relevant skills of therapists.
• Organize schedules to fully utilize time and profitability while guaranteeing the clients' needs are prioritized.
• Assist with administrative duties such as receiving purchases and inventory reporting.
• Monitor Spa desk reception area, refill Spa brochures and maintain general appearance.
• Monitor supplies and maintain overall condition.
• Process payments from clients for services and retail in the Spa.
• Assist in getting client feedback on level of services delivered in order to improve service delivery.
• Confirm appointments via phone and email and provide literature requests via email, fax or mail when requested.
• Conduct walk-through in Spa waiting area and ensure a neat appearance.
• Aid in the general coordination and relation between departments, whether it be staff related or on a guests' behalf.
• Certify the highest quality of service to the Spa aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management.
• Complete special administration based projects as assigned.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits.

Position Requirements

• 1 year minimum receptionist or administrative experience.

Work Environment and Context

• Extended work hours may be required to meet deadlines.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels