Spa Receptionist & Guest Experience Specialist

Schulte Hospitality Group; Washington (District of Columbia); Sur place; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Daily Pay

Health Insurance options

401k with company match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Résumé du poste

Schulte Hospitality Group is seeking an energetic Spa Receptionist to join our team in Washington, DC. You will greet guests, manage spa bookings, answer inquiries, and process payments while promoting spa services and maintaining a welcoming environment.

The role requires a friendly, professional demeanor, strong multitasking, and basic cash handling. Weekend availability may be required; prior spa or hospitality experience is a plus. Daily pay and robust benefits are highlighted in the posting.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or receptionist role preferred.
• Experience in a spa, salon, or wellness environment is a plus.

Responsabilités

• Greet guests warmly upon arrival and ensure a welcoming, professional environment.
• Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed.
• Answer phone calls, emails, and inquiries related to spa services, pricing, and availability.
• Provide accurate information on treatments, therapists, and spa policies to guests.
• Process payments, handle billing inquiries, and maintain accurate client records using spa management software.
• Promote and upsell spa services, packages, and retail products to enhance the guest experience.
• Assist with maintaining cleanliness and organization in the reception and retail areas.
• Coordinate with spa therapists and management to ensure a seamless guest experience and efficient workflow.

Connaissances

Customer service

Communication skills

Formation

High school diploma

Outils

Spa booking software

POS systems

Description du poste

Schulte Hospitality Group is seeking an energetic Spa Receptionist to join our team in Washington, DC. You will greet guests, manage spa bookings, answer inquiries, and process payments while promoting spa services and maintaining a welcoming environment.

The role requires a friendly, professional demeanor, strong multitasking, and basic cash handling. Weekend availability may be required; prior spa or hospitality experience is a plus. Daily pay and robust benefits are highlighted in the posting.