Spa Receptionist - Hotel Washington

Schulte Hospitality Group; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Daily Pay

Health Insurance options

401k with company match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Job summary

Schulte Hospitality Group is seeking an energetic Spa Receptionist to join our team in Washington, DC. You will greet guests, manage spa bookings, answer inquiries, and process payments while promoting spa services and maintaining a welcoming environment.

The role requires a friendly, professional demeanor, strong multitasking, and basic cash handling. Weekend availability may be required; prior spa or hospitality experience is a plus. Daily pay and robust benefits are highlighted in the posting.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, hospitality, or receptionist role preferred.
• Experience in a spa, salon, or wellness environment is a plus.

Responsibilities

• Greet guests warmly upon arrival and ensure a welcoming, professional environment.
• Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed.
• Answer phone calls, emails, and inquiries related to spa services, pricing, and availability.
• Provide accurate information on treatments, therapists, and spa policies to guests.
• Process payments, handle billing inquiries, and maintain accurate client records using spa management software.
• Promote and upsell spa services, packages, and retail products to enhance the guest experience.
• Assist with maintaining cleanliness and organization in the reception and retail areas.
• Coordinate with spa therapists and management to ensure a seamless guest experience and efficient workflow.

Skills

Customer service

Communication skills

Education

High school diploma

Tools

Spa booking software

POS systems

Job description

Schulte Hospitality Group is seeking an energetic, experienced, and hands on Spa Receptionist to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You?

When You Join SHG You'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! SHG Provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To:

Work Today, Get Paid today, with

Daily Pay!

• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match for eligible associates
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

SHG is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greet guests warmly upon arrival and ensure a welcoming, professional environment.
• Manage all spa reservations, including scheduling appointments, confirming bookings, and adjusting changes as needed.
• Answer phone calls, emails, and inquiries related to spa services, pricing, and availability.
• Provide accurate information on treatments, therapists, and spa policies to guests.
• Process payments, handle billing inquiries, and maintain accurate client records using spa management software.
• Promote and upsell spa services, packages, and retail products to enhance the guest experience.
• Assist with maintaining cleanliness and organization in the reception and retail areas.
• Coordinate with spa therapists and management to ensure a seamless guest experience and efficient workflow.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Previous experience in a customer service, hospitality, or receptionist role preferred.
• Experience in a spa, salon, or wellness environment is a plus.
• Familiarity with spa booking software and point-of-sale systems is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional customer service and communication skills.
• Friendly, professional, and polished demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Basic math skills and comfort with handling cash and electronic payments.
• Proficiency in Microsoft Office and booking/reservation platforms.
• Ability to maintain discretion and confidentiality with client information.
• Flexibility to work weekends, holidays, and varied shifts as needed.
• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation Range

$24.00

Compensation Range

$24.00