Spa Receptionist & Guest Experience Pro

Joella Pure Cosmetics; Washington; On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine and Virtual Mental Health

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts via Schulte Savings

Job summary

Schulte Hospitality Group in Washington, DC is seeking a Spa Receptionist to greet guests, manage reservations, and provide accurate information on treatments. You will uphold a welcoming atmosphere and support front-desk operations in a fast-paced spa environment.

This role requires exceptional customer service, strong communication, and multitasking abilities. Weekend/holiday shifts may be required, with a comprehensive benefits package and opportunities for growth within SHG.

Qualifications

• High school diploma or equivalent required.
• Experience in a spa, salon, or wellness environment is a plus.
• Familiarity with spa booking software and POS systems preferred.

Responsibilities

• Greet guests warmly and maintain a welcoming, professional environment.
• Manage spa reservations, including scheduling, confirmations, and changes.
• Answer calls, emails, and inquiries related to spa services, pricing, and availability.
• Provide accurate information on treatments, therapists, and spa policies to guests.
• Process payments, handle billing inquiries, and maintain client records using spa management software.
• Promote and upsell spa services, packages, and retail products.
• Assist with maintaining cleanliness and organization in reception and retail areas.
• Coordinate with spa therapists and management to ensure a seamless guest experience.

Skills

Exceptional customer service

Excellent communication

Cash handling

Multitasking

Booking software

Microsoft Office

Education

High school diploma or equivalent

Tools

Spa booking software

Point-of-sale systems

Microsoft Office

Job description

Schulte Hospitality Group in Washington, DC is seeking a Spa Receptionist to greet guests, manage reservations, and provide accurate information on treatments. You will uphold a welcoming atmosphere and support front-desk operations in a fast-paced spa environment.

This role requires exceptional customer service, strong communication, and multitasking abilities. Weekend/holiday shifts may be required, with a comprehensive benefits package and opportunities for growth within SHG.