Spa Receptionist: Guest Concierge & Scheduling Pro

HHM Hotels; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

HHM Hotels in Florida seeks a Spa Receptionist to warmly welcome clients, answer phones, and respond to enquiries while upholding service standards. You will coordinate client consultation records with therapists and schedule appointments to ensure punctual service.

The role includes handling payments, assisting with inventory, and maintaining the reception area to support a high-quality guest experience. Extended hours may be required.

Qualifications

• Minimum 1 year receptionist or administrative experience.
• Strong communication and customer service skills.

Responsibilities

• Provide a warm and friendly welcome to clientele at all times.
• Coordinate client consultation records with the assigned therapist.
• Schedule appointments for clients and monitor therapist availability for punctual service.
• Organize schedules to maximize time and profitability while prioritizing client needs.
• Assist with administrative duties such as receiving purchases and inventory reporting.
• Monitor Spa desk reception area and maintain brochures and overall appearance.
• Process payments for services and retail in the Spa.
• Obtain client feedback to improve service delivery.
• Confirm appointments by phone and email and provide literature on request.
• Ensure a neat waiting area and coordinate inter-department relations.

Skills

Receptionist experience

Customer service

Job description

HHM Hotels in Florida seeks a Spa Receptionist to warmly welcome clients, answer phones, and respond to enquiries while upholding service standards. You will coordinate client consultation records with therapists and schedule appointments to ensure punctual service.

The role includes handling payments, assisting with inventory, and maintaining the reception area to support a high-quality guest experience. Extended hours may be required.