Spa Concierge & Guest Experience Associate

HHM Hotels; Groton (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

HHM Hotels is seeking a Spa Attendant to maintain the cleanliness and order of the spa, locker rooms, fitness room, pool area, and spa desk in line with brand and sustainability standards.

You will greet guests, assist with their needs, restock linens, escort to changing areas, and participate in monthly inventory. The role requires standing, walking, lifting up to 25 pounds, and a flexible work schedule including holidays and weekends.

Qualifications

• High school diploma or comparable work experience.
• Previous customer service experience or equivalent training required.

Responsibilities

• Greet guests immediately and offer assistance.
• Maintain cleanliness of spa/fitness area, locker rooms, fitness room, pool area, and spa desk.
• Escort members/guests to changing areas and provide facility orientation.
• Restock linens in locker rooms and guest areas.
• Assist in monthly inventory of spa operating and guest supplies.
• Communicate facility details and amenities to members and guests.
• Notify management of any member, guest, or facility issues.
• Follow HHM Earth View sustainability guidelines.
• Follow MSDS and OSHA safety standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Education

High school diploma or equivalent

Job description

HHM Hotels is seeking a Spa Attendant to maintain the cleanliness and order of the spa, locker rooms, fitness room, pool area, and spa desk in line with brand and sustainability standards.

You will greet guests, assist with their needs, restock linens, escort to changing areas, and participate in monthly inventory. The role requires standing, walking, lifting up to 25 pounds, and a flexible work schedule including holidays and weekends.