Spa Receptionist

HHM Hospitality; Palm Beach Isles (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

HHM Hotels is seeking a friendly Spa Receptionist to welcome clients, answer calls, and support the front desk in daily operations.

You will schedule appointments, coordinate therapist records, collect payments, and help maintain a welcoming, orderly spa environment.

Qualifications

• 1 year minimum receptionist or administrative experience.

Responsibilities

• Greet clients warmly and assist Spa clients in person or by phone.
• Coordinate consultation records with therapists.
• Schedule appointments and monitor therapist availability to ensure punctual service.
• Organize schedules to maximize time and profitability while prioritizing clients' needs.
• Handle payments for services and retail in the Spa.
• Collect and relay client feedback to improve service quality.
• Confirm appointments by phone and email and provide literature on request.
• Maintain a neat Spa desk area and restock brochures.

Skills

Receptionist experience

Customer service

Administrative tasks

Job description

Overview

Opportunity: Spa Receptionist

Greet and assist Spa clients both in person and via the telephone, responding to all enquiries while observing set standards. Assist with various administrative tasks to support the overall operation of the Spa.

Potential Career Path

Administrative Assistant - Executive Assistant

Essential Job Functions

• Provide a warm and friendly welcome to clientele at all times.
• Coordinate client consultation records with the assigned therapist.
• Schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service as per the relevant skills of therapists.
• Organize schedules to fully utilize time and profitability while guaranteeing the clients’ needs are prioritized.
• Assist with administrative duties such as receiving purchases and inventory reporting.
• Monitor Spa desk reception area, refill Spa brochures and maintain general appearance.
• Monitor supplies and maintain overall condition.
• Process payments from clients for services and retail in the Spa.
• Assist in getting client feedback on level of services delivered in order to improve service delivery.
• Confirm appointments via phone and email and provide literature requests via email, fax or mail when requested.
• Conduct walk-through in Spa waiting area and ensure a neat appearance.
• Aid in the general coordination and relation between departments, whether it be staff related or on a guests’ behalf.
• Certify the highest quality of service to the Spa aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management.
• Complete special administration based projects as assigned.
• Follow sustainability guidelines and practices related to HHM EarthView program.
• Practice safe work habits.

Position Requirements

• 1 year minimum receptionist or administrative experience.

Work Environment and Context

• Extended work hours may be required to meet deadlines.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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