Spa Receptionist: Elevate Guest Experience & Concierge

Boar's Head Resort; Charlottesville (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A luxurious resort in Charlottesville, Virginia is seeking a Spa Coordinator to manage appointments, retail transactions, and ensure service quality. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Responsibilities include coordinating with guest services, maintaining cleanliness, and assisting guests with treatments and retail services. Ideal candidates will have customer service experience and a proactive approach to guest needs.

Qualifications

• Ability to work independently and under stress in a fast-paced environment.
• Capability to understand guest's service needs proactively.
• Experience in customer service, preferably in a Spa or Resort environment.

Responsibilities

• Coordinate Spa appointments and retail transactions.
• Maintain organization and cleanliness of Front Desk and retail displays.
• Assist guests with purchasing options and create gift certificates.

Skills

Strong communication skills

Computer knowledge

Job description

A luxurious resort in Charlottesville, Virginia is seeking a Spa Coordinator to manage appointments, retail transactions, and ensure service quality. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Responsibilities include coordinating with guest services, maintaining cleanliness, and assisting guests with treatments and retail services. Ideal candidates will have customer service experience and a proactive approach to guest needs.