Spa Concierge: Elevate Guest Experience & Wellness

The Woodhouse Spas Corporation; Cleveland (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Employee discounts

Job summary

A leading spa franchise in Cleveland is seeking a Spa Coordinator to provide exceptional service to guests. This role requires a high school diploma, customer service experience, and the ability to maintain professionalism in a fast-paced environment. You will play a crucial role in ensuring an inviting atmosphere, scheduling appointments, and driving guest satisfaction through personalized service. Full-time availability is required, including weekends and holidays.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Comfortable interacting with guests in a spa setting.
• Previous customer service and telephone reservations experience.

Responsibilities

• Ensure that every guest has a friendly and memorable experience.
• Serve as primary support for the spa’s manager and guests.
• Drive service and retail sales/awareness by educating guests.

Skills

Customer service

Communication

Leadership

Change management

Computer proficiency

Education

High school diploma or equivalent

Tools

Book4Time software

Job description

A leading spa franchise in Cleveland is seeking a Spa Coordinator to provide exceptional service to guests. This role requires a high school diploma, customer service experience, and the ability to maintain professionalism in a fast-paced environment. You will play a crucial role in ensuring an inviting atmosphere, scheduling appointments, and driving guest satisfaction through personalized service. Full-time availability is required, including weekends and holidays.