Spa Coordinator

Ocean Spa Long Island; East Moriches (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Ocean Spa Long Island in New York is seeking a dedicated Spa Coordinator to ensure smooth daily operations, deliver exceptional guest service, and contribute to a relaxing, upscale environment. You will greet clients, manage bookings with POS systems, upsell services and products, supervise staff, handle cash, and maintain inventory.

A passion for wellness and strong communication skills are essential; Saturday availability is required.

Qualifications

• Experience in customer service, preferably spa or retail.
• Supervising experience is a plus.
• Familiarity with POS systems for efficient transaction processing.
• Strong communication skills, bilingual candidates are encouraged to apply.
• Must be able to work Saturdays.

Responsibilities

• Greet and assist clients upon arrival.
• Manage appointment scheduling using POS systems.
• Provide product demonstrations and educate clients on spa services and retail products.
• Supervise spa staff, offering guidance and support to enhance team performance.
• Handle cash transactions accurately, including cashiering and cash handling duties.
• Maintain inventory levels through effective stocking and merchandising of retail products.
• Upsell services and products to enhance the client experience and meet sales goals.
• Address client inquiries and concerns with professionalism and excellent phone etiquette.
• Collaborate with team members to ensure cleanliness and organization of the spa environment.

Skills

Customer service

Supervising

POS systems

Communication skills

Bilingual

Retail sales

Cash handling

Inventory management

Upselling

Wellness knowledge

Tools

POS software

Cash register systems

Job description

Spa Coordinator

Job Description

We are seeking a dedicated and enthusiastic Spa Coordinator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our spa, providing exceptional customer service, and enhancing the overall guest experience. This position requires strong communication skills, a passion for wellness, and the ability to manage various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and assist clients upon arrival, ensuring a welcoming atmosphere.
• Manage appointment scheduling using POS systems, ensuring optimal booking efficiency.
• Provide product demonstrations and educate clients on spa services and retail products.
• Supervise spa staff, offering guidance and support to enhance team performance.
• Handle cash transactions accurately, including cashiering and cash handling duties.
• Maintain inventory levels through effective stocking and merchandising of retail products.
• Upsell services and products to enhance the client experience and meet sales goals.
• Address client inquiries and concerns with professionalism and excellent phone etiquette.
• Collaborate with team members to ensure cleanliness and organization of the spa environment.

Requirements

• Previous experience in a customer service role, preferably within a spa or retail environment.
• Supervising experience is a plus, demonstrating leadership capabilities.
• Familiarity with POS systems for efficient transaction processing.
• Strong communication skills, both verbal and written; bilingual candidates are encouraged to apply.
• Basic math skills for handling transactions and inventory management.
• Experience in retail sales, including upselling techniques and retail math knowledge.
• A passion for wellness and an understanding of spa services is highly desirable.
• Must be able to work Saturdays.