Spa Receptionist

Edgewood Tahoe Resort; Stateline (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

Edgewood Tahoe Resort in Stateline, NV, seeks a Spa Receptionist to greet guests with warmth and elegance, ensuring a seamless spa experience from arrival to departure. You will uphold Forbes Five-Star standards while managing reservations, payments, and guest interactions.

The role requires at least 2 years in luxury hospitality or spa settings, excellent communication, and proficiency with spa software and MS Office. Flexibility to work nights, weekends, and holidays is essential.

Qualifications

• Minimum 2 years in luxury hospitality or spa environment.
• Ability to work flexible schedules including nights, weekends, holidays.
• Excellent interpersonal and written/verbal communication skills.
• Proficiency with spa software and Microsoft Office.

Responsibilities

• Greet spa guests with warmth and a welcoming demeanor per luxury standards.
• Maintain knowledge of spa treatments, therapists, promotions, and wellness programs to upsell where appropriate.
• Coordinate spa reservations via phone, email, and in person with precision and discretion.
• Manage daily scheduling for spa therapists and ensure smooth appointment flow.
• Keep reception area, retail displays, and lounges impeccably presented at all times.
• Process payments, reconcile daily transactions, and handle billing inquiries confidentially.
• Collaborate with therapists and other departments to ensure seamless guest service.
• Respond promptly to guest requests and feedback with professionalism.

Skills

Hospitality mindset

Communication skills

Multitasking

Professional presentation

Tools

Spa software systems

Microsoft Office

Job description

Position Overview

As a Spa Receptionist at Edgewood Tahoe Resort, you will be the first point of contact for our esteemed guests, embodying warmth, elegance, and impeccable service. You will ensure a seamless and exceptional spa experience from the moment of arrival to departure, in alignment with Forbes Five-Star standards.

Position Overview

As a Spa Receptionist at Edgewood Tahoe Resort, you will be the first point of contact for our esteemed guests, embodying warmth, elegance, and impeccable service. You will ensure a seamless and exceptional spa experience from the moment of arrival to departure, in alignment with Forbes Five-Star standards.

Key Responsibilities

• Greet all spa guests with a gracious, welcoming demeanor, adhering to luxury hospitality standards.
• Maintain detailed knowledge of spa treatments, therapists, promotions, and wellness programs to provide informed recommendations and upsell where appropriate.
• Coordinate all spa reservations via phone, email, and in-person with precision and discretion.
• Manage daily scheduling for spa therapists and ensure efficient appointment flow.
• Ensure the reception area, retail displays, and waiting lounges are impeccably maintained and presented at all times.
• Accurately process payments, reconcile daily transactions, and handle billing inquiries with confidentiality.
• Collaborate with therapists, Spa Attendants, and other departments to ensure seamless guest service.
• Respond promptly to guest requests, concerns, and feedback with professionalism and discretion.
• Maintain strict confidentiality of guest information in accordance with resort and Forbes standards.
• Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Minimum of 2 years in a luxury hospitality or spa environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficient in spa software systems and Microsoft Office.
• High attention to detail, organization, and ability to multitask in a fast-paced setting.
• Warm, professional, and polished presentation.

Physical Requirements

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.