Luxury Spa Concierge & Reservations Specialist

Edgewood Tahoe Resort; Stateline (NV); On-site; USD 42,000 - 52,000; Full time

Job summary

Edgewood Tahoe Resort in Stateline, NV, seeks a Spa Receptionist to greet guests with warmth and elegance, ensuring a seamless spa experience from arrival to departure. You will uphold Forbes Five-Star standards while managing reservations, payments, and guest interactions.

The role requires at least 2 years in luxury hospitality or spa settings, excellent communication, and proficiency with spa software and MS Office. Flexibility to work nights, weekends, and holidays is essential.

Qualifications

• Minimum 2 years in luxury hospitality or spa environment.
• Ability to work flexible schedules including nights, weekends, holidays.
• Excellent interpersonal and written/verbal communication skills.
• Proficiency with spa software and Microsoft Office.

Responsibilities

• Greet spa guests with warmth and a welcoming demeanor per luxury standards.
• Maintain knowledge of spa treatments, therapists, promotions, and wellness programs to upsell where appropriate.
• Coordinate spa reservations via phone, email, and in person with precision and discretion.
• Manage daily scheduling for spa therapists and ensure smooth appointment flow.
• Keep reception area, retail displays, and lounges impeccably presented at all times.
• Process payments, reconcile daily transactions, and handle billing inquiries confidentially.
• Collaborate with therapists and other departments to ensure seamless guest service.
• Respond promptly to guest requests and feedback with professionalism.

Skills

Hospitality mindset

Communication skills

Multitasking

Professional presentation

Tools

Spa software systems

Microsoft Office

Job description

Edgewood Tahoe Resort in Stateline, NV, seeks a Spa Receptionist to greet guests with warmth and elegance, ensuring a seamless spa experience from arrival to departure. You will uphold Forbes Five-Star standards while managing reservations, payments, and guest interactions.

The role requires at least 2 years in luxury hospitality or spa settings, excellent communication, and proficiency with spa software and MS Office. Flexibility to work nights, weekends, and holidays is essential.