Spa Receptionist

Hand & Stone Careers; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Spa Membership Sales Associate to join their vibrant team in Pittsburgh. This role offers the chance to thrive in a supportive environment, where your customer service skills will shine as you build lasting relationships with clients. With flexible scheduling options for both full-time and part-time positions, you can balance your work life with your personal commitments. Enjoy competitive compensation, ongoing training, and the potential for career advancement in the exciting spa industry. If you're passionate about helping others and eager to learn, this opportunity is perfect for you!

Benefits

401(k)

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Must be capable of working flexible hours, including evenings and weekends.
• Strong team player with the ability to work independently.

Responsibilities

• Meet membership sales goals and maintain client relationships.
• Communicate effectively with clients about services and promotions.

Skills

Customer Service

Sales Skills

Communication Skills

Conflict Resolution

Organization

Education

High School Diploma

Retail or Membership Sales Experience

Tools

Zenoti Software

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Do people often refer to you as their energetic friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Pittsburgh-East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Spa Membership Sales Associate Qualifications:

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Experience with Zenoti software a plus

Job Type: Full-time / Part-time

Additional Compensation:

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits