Spa Receptionist

Hand & Stone Franchise Corp; Cranberry Township (Butler County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a customer service-oriented Spa Associate to join their dynamic team. This role offers the flexibility of full-time or part-time hours, making it ideal for those with busy schedules. You will have the opportunity to build lasting client relationships while working in a friendly and stable environment. With competitive pay, commissions, and potential for advancement, this position is perfect for individuals eager to grow their careers in a positive and professional setting. Join a team that values training and development, and enjoy a variety of employee benefits.

Benefits

401(k)

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Prior retail or membership sales experience preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Meet membership sales goals and provide excellent customer service.
• Communicate sales, promotions, and service options effectively.

Skills

Customer Service

Sales Skills

Communication Skills

Critical Thinking

Conflict Resolution

Tools

Zenoti

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Description

Hand & Stone Massage and Facial Spa is seeking an experienced customer service-oriented individual to join our Spa Associate team at our Cranberry location. The ideal candidate will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We understand busy schedules and offer various shifts to accommodate your lifestyle, providing a friendly and stable work environment. Whether you seek full-time or part-time work, we are flexible and eager to accommodate your needs.

Responsibilities

• Meet membership sales goals
• Learn detailed knowledge of our services (training provided)
• Provide excellent customer service to members and guests, building lasting relationships
• Work flexible hours as needed
• Communicate sales, promotions, and service options effectively
• Maintain a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and perform other duties as assigned

What’s in it for you?

• Competitive hourly wage plus commissions
• Contests to challenge your sales skills
• Potential for rapid career advancement, including management roles
• Ongoing training and development
• Flexible hours to suit your lifestyle
• A positive and professional work environment
• Employee discounts on products, services, and gift cards

Qualifications

• Ability to work flexible hours, including evenings and weekends
• Prior retail or membership sales experience preferred (e.g., Gym, Tanning, Salon, Spa experience)
• Strong critical thinking and conflict resolution skills
• Excellent verbal and written communication skills
• Highly organized with great attention to detail
• Team player capable of working independently
• Experience with Zenoti software is a plus

Job Type

Full-time / Part-time

Additional Compensation

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits