Spa Receptionist

Hyatt Hotels Corporation; Park City (UT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Spa Receptionist to join their team at a luxury resort. This role offers an opportunity to thrive in a supportive and elegant spa environment, where you will manage guest appointments, provide exceptional customer service, and promote wellness. The ideal candidate will have a passion for guest care and a calm demeanor, ensuring an authentic spa experience. Join a culture that values respect, excellence, and personal growth, and take the next step in your hospitality career with this exciting opportunity.

Benefits

Free Room Nights

Discounted Room Rates

Medical, Dental, and Vision Insurance

401K with Company Match

Free Employee Meal

Generous Paid Time Off

Employee Stock Purchase Plan

Excellent Training and Development

Qualifications

• Experience in a receptionist or customer service role, preferably in hospitality.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet guests warmly and manage appointment bookings efficiently.
• Provide recommendations on spa treatments and maintain a tranquil environment.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Attention to Detail

Education

High School Diploma

Certification in Hospitality

Tools

Booking Systems

POS Systems

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

TheGrand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 359 guest rooms, 55 residences and 22 suites with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Spa Receptionist hosts and fosters an atmosphere of calm and relaxation. Primary responsibilities include scheduling treatments, registering guests, and processing various forms of payment, including room charges, credit cards, and cash. As a Spa Receptionist, you will be responsible for managing spa reservations, whether for a deluxe spa package or an individual treatment. This position also involves recommending products and treatments to spa guests. The Spa Receptionist promotes wellness and serves as the final point of contact in delivering an authentic spa experience. If you have spa reception experience in a resort or hotel spa setting, we’d love to hear from you!

Key Responsibilities:
• Greet all guests with a friendly, calm, and professional demeanor.
• Manage appointment bookings, confirmations, and cancellations efficiently.
• Check guests in and out, process payments, and handle billing inquiries.
• Provide knowledgeable recommendations on spa treatments and retail products.
• Maintain a clean, organized, and tranquil front desk and lobby area.
• Support the spa team in ensuring a seamless and relaxing guest experience.
• Promote wellness and self-care through thoughtful communication and service.

Why Join Us?

· Be part of a supportive and elegant spa environment.

· Opportunity to grow within a respected and professional team.

· Contribute to a culture that values wellness, respect, and excellence.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Employee stock purchase plan*
• Excellent training, professional development and more

*Applicable for FT Year Around Positions

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This is not your typical career opportunity. This is the Hyatt Touch.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

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Qualifications

Qualifications:

· Previous experience in a receptionist, front desk, or customer service role (spa or hospitality experience preferred).

· Excellent communication and interpersonal skills.

· Strong organizational abilities and attention to detail.

· Comfortable using booking and POS systems is a plus.

· A calm, composed presence with a passion for wellness and guest care.

· Ability to multitask in a fast-paced, service-focused environment.

· Must have current Alcohol server certification and/or food service permit as required by local or state government agency. Food service and/or other certification as required

· Performs other job duties as required

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status .

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