Spa Receptionist

Hyatt Hotels; Park City (UT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Spa Receptionist to create a serene atmosphere for guests while managing bookings and providing exceptional customer service. This role is pivotal in ensuring a seamless spa experience, where your organizational skills and passion for wellness will shine. Join a respected team that values growth and offers a supportive environment, along with attractive perks like medical benefits and generous paid time off. If you thrive in a fast-paced, service-oriented setting and are eager to contribute to a culture of excellence, this opportunity is perfect for you.

Benefits

Free room nights

Discounted rates for friends & family

Medical, dental, and vision insurance

401K with company match

Free employee meal during shifts

Generous paid time off

Tuition reimbursement

Employee stock purchase plan

Training and professional development opportunities

Qualifications

• Previous experience in reception or customer service roles preferred.
• Strong organizational skills and attention to detail required.

Responsibilities

• Greet guests and manage bookings professionally.
• Promote wellness and recommend spa treatments.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Hospitality Management Degree

Tools

Booking Systems

POS Systems

Job description

TheGrand Hyatt Deer Valley Hotel is located in the renowned Deer Valley ski resort, approximately 40 minutes from Salt Lake City International Airport. This hotel is part of a new development featuring 17 ski lifts, around 1,600 residential units, 8 hotels with approximately 1,350 rooms, about 250,000 square feet of conference and retail space, and one of the largest "ski beaches" globally.

The Grand Hyatt comprises 436 luxury accommodations, including 359 guest rooms, 55 residences, and 22 suites. It offers approximately 30,000 square feet of versatile indoor meeting space, a lobby-level 3-meal restaurant and bar, a signature bar, pool and après-ski bar and grill, coffee bistro, large outdoor event terrace, pool, three whirlpools, kids club, and fitness area.

Hyatt is committed to exceeding high expectations, offering outstanding rewards, and providing opportunities for career growth in a warm, respectful, and inclusive culture.

The Spa Receptionist role involves creating a calm and relaxing atmosphere, scheduling treatments, guest registration, and processing payments via room charges, credit cards, and cash. Responsibilities include managing spa reservations, recommending products and treatments, and promoting wellness as the final contact point for guests. Experience in a resort or hotel spa setting is preferred.

Key Responsibilities:
• Greet guests professionally and warmly.
• Manage bookings, confirmations, cancellations.
• Check guests in/out, process payments, handle billing.
• Recommend spa treatments and retail products.
• Maintain a clean and tranquil front desk and lobby.
• Support the spa team to ensure a seamless guest experience.
• Promote wellness and self-care through communication and service.

Why Join Us?

· Supportive and elegant spa environment.
· Opportunities for growth within a respected team.
· A culture valuing wellness, respect, and excellence.

Why Work at Hyatt?

• Free room nights, discounted rates for friends & family*
• Medical, dental, and vision insurance with a 30-day waiting period*
• 401K with company match*
• Free employee meal during shifts
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Training and professional development opportunities

*Applicable for full-time, year-round positions.

Please note: We cannot provide sponsorship for work authorization or visas for this position.

At Hyatt, we believe guests choose us for our caring, attentive associates committed to excellent service and meaningful experiences. Hyatt offers an environment demanding high performance with great rewards. Begin your journey as a Spa Reception Agent with Hyatt, where career growth, job enrichment, and support are available. This is more than a job—it's the Hyatt Touch. Click here for a virtual reality experience of a day in the life of a hospitality professional at our hotel.

Qualifications:

· Previous experience in reception, front desk, or customer service roles (spa or hospitality experience preferred).

· Excellent communication and interpersonal skills.

· Strong organizational skills and attention to detail.

· Familiarity with booking and POS systems is advantageous.

· Calm, composed demeanor with a passion for wellness and guest care.

· Ability to multitask in a fast-paced, service-oriented environment.

· Current alcohol server certification and/or food service permit as required by local/state regulations. Additional certifications may be required.

· Perform other duties as assigned.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.