Spa Receptionist

Villahotels; Villa Park (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Spa Receptionist to provide exceptional customer service at Araamu Spa. The ideal candidate will manage reservations, greet guests, and ensure a pleasant experience. This role requires strong communication skills, a pleasant personality, and the ability to work with diverse cultures. Join us in creating a welcoming environment for our guests!

Qualifications

• Minimum of 2 years work experience as a hostess or related job.
• Ability to communicate in English with excellence in both written and oral.

Responsibilities

• Handle external and internal calls effectively.
• Make reservations for treatments and other services.
• Greet and welcome each guest warmly.

Skills

Communication

Customer Service

Multi-lingual

Education

High School Graduate

Tools

MS Word

Excel

Job description

Company Description

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight.With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.

Job Description

We are looking for a highly capable spa receptionist primarily responsible to provide professional and up to Araamu Spa Standard in receiving and assisting customers and visitors. Your duties will include handling external and internal calls effectively. Making reservations for treatments and other services of the spa for day-to-day operation.

• Maintain complete knowledge of the products and services offered by the spa.
• Comply with spa and departmental policies and procedures.
• Notify management with all maintenance needs.
• Greet and welcome each guest warmly and provide a courteous good bye.
• Handle guest complaints and ensure guest satisfaction.
• Making of daily and monthly reports.
• Taking and confirming of reservations.
• Allocation of bookings.
• Handle phone calls - both internal and external calls.
• Maintains inventory of stocks for boutique operation.

Qualifications

• Minimum of 2 years work experience as a hostess or any related job.
• Ability to communicate in English with excellence in both written and oral.
• Multi-lingual is helpful.
• At least high school graduate.
• Should possess decent and pleasant personality.
• Ability to provide legible communication.
• Basic knowledge of MS Word/Excel.
• Ability to work with people from diverse culture.

Additional Information

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