Spa Receptionist

Fitness Formula Clubs (FFC); Chicago (IL); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Dental insurance

Vision insurance

401(k)

Training & development

Spa discounts

Club membership

Retail & Fitness discounts

Pet Insurance

Inclusive culture

Job summary

Fitness Formula Clubs (FFC) is seeking a Spa Receptionist for the Gold Coast location in Chicago. This part-time role involves greeting members, managing front-desk operations, handling calls, and coordinating spa bookings with a focus on hospitality.

You will process payments, maintain cleanliness, and educate clients on Recovery Lounge services while supporting other departments as needed. A robust hospitality training program is provided to ensure excellence.

Qualifications

• Front desk or customer-service experience is beneficial.
• Strong communication and interpersonal skills.
• Ability to greet members and guests warmly and professionally.

Responsibilities

• Welcome with warmth: greet members by name with a smile, creating a positive first impression
• Maintain a pristine space: keep the spa’s front desk, and tanning areas spotless and organized
• Professional communication: answer incoming calls and direct them with professionalism and care
• Appointment management: coordinate with spa staff to manage bookings, ensuring seamless scheduling
• Handle transactions: process payments accurately and maintain a balanced cash drawer at the end of each shift
• Client connection: make reminder and confirmation calls to inform clients about their appointments
• Be an expert: educate clients on Recovery Lounge services, including medical benefits and precautions, and guide them in selecting the best products and services for their needs
• Respond & support: address members’ questions and concerns and provide additional support to other departments as needed

Skills

Customer service

Front desk

Hospitality

Professional communication

Job description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts

Your Role as a Spa Receptionist:

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Position: Spa Receptionist

Job Type: Part Time

Location: FFC Gold Coast

Required Shifts: Friday 2:00-8:30pm and Sunday 8:30-6:00pm

Compensation: $17.05 per hour (minimum wage)

Duties and Responsibilities:

• Welcome with Warmth: Greet members by name with a smile, creating a positive first impression


• Maintain a Pristine Space: Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized


• Professional Communication: Answer incoming calls and direct them with professionalism and care


• Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling


• Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift


• Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments


• Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs


• Respond & Support: Address members’ questions and concerns and provide additional support to other departments as needed

What We Offer:

• Insurance: Dental, and Vision through Blue Cross Blue Shield of Illinois


• 401K: Company match


• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).


• Continued Education: Access to FFC University courses and discounted certifications.

Other Perks:

• Club Membership: Complimentary access to all FFC locations.


• Discounts: 25% off Spa, Retail, and Fitness classes.


• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.


• Inclusive Culture: A welcoming and diverse team environment.

Our Commitment to Hospitality:

FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.

Our Purpose:

\"To enhance the lives of our members and guests by improving their overall health and well-being.\" Our members, guests, and staff are as diverse as the city we call home. We are \"Chicago from Day One,\" committed to building a respectful and inclusive community.