Spa Front Desk & Guest Experience – Part-Time

Fitness Formula Clubs (FFC); Park Ridge, Northern (IL, KY); Hybrid; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Discounts on certifications

Continued education access

Club membership

25% off spa/retail/fitness classes

Pet insurance

Job summary

Fitness Formula Clubs (FFC) Park Ridge is seeking a part-time Spa Receptionist to warmly welcome members and guests and keep the front desk a pristine, inviting space. You will handle calls, manage bookings, process payments, and support spa operations while upholding FFC's hospitality standards.

Shifts are Mondays and Tuesdays from 3 PM to 9 PM. The role includes educating clients about Recovery Lounge services and offering product recommendations, with benefits including health and vision

Qualifications

• Customer-facing role experience is preferred.
• Ability to greet members by name and maintain a welcoming atmosphere.
• Strong communication with callers and staff.

Responsibilities

• Welcome with warmth and greet members by name at the front desk.
• Maintain a pristine front desk and tanning areas as applicable.
• Answer calls and direct them professionally.
• Coordinate bookings and manage scheduling with spa staff.
• Process payments and balance cash drawer daily.
• Make reminder/confirmation calls to clients.
• Educate clients on Recovery Lounge services and guide product choices.
• Address questions and support other departments as needed.

Skills

Guest service

Communication

Scheduling

Cash handling

Job description

Fitness Formula Clubs (FFC) Park Ridge is seeking a part-time Spa Receptionist to warmly welcome members and guests and keep the front desk a pristine, inviting space. You will handle calls, manage bookings, process payments, and support spa operations while upholding FFC's hospitality standards.

Shifts are Mondays and Tuesdays from 3 PM to 9 PM. The role includes educating clients about Recovery Lounge services and offering product recommendations, with benefits including health and vision