Operations Manager

Fitness Formula Clubs (FFC); Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Education Assistance

Education Discounts

Club Membership

Discounts on Classes

Employee Perks

Inclusive Culture

Job summary

Fitness Formula Clubs (FFC) in Chicago seeks an Operations/Facility Manager to lead daily operations, oversee front desk, spa desk, housekeeping staffing, and safety programs.

You will manage budgets, coordinate vendors, ensure cleanliness, and mentor staff to deliver Platinum Star-level hospitality; requires 2-5 years management and strong Excel/Docs skills.

Qualifications

• Minimum 2–5 years of management experience.
• Ability to lead diverse teams including Housekeeping and Front Desk.
• Strong communication skills with staff and members.
• Proven budgeting and cost-control abilities.
• Passion for health and fitness and customer service excellence.
• Spanish language skills preferred but not required.

Responsibilities

• Provide a clean, safe and healthy environment for members, guests and co-workers
• Management of the Customer Service, Front Desk, and Spa desk experiences
• Responsible for staffing of Housekeeping and Hospitality teams. Prepare and assign working schedules. Keep time records and approve payroll. Maintain personnel files and evaluate employees on a regular basis for performance, including annual reviews
• Help retain and attain new members through collaboration with Membership team and other staff
• Support frontline staff during prime times at the front desk to ensure members are receiving FFC's Platinum Star-level Hospitality
• Coordinate with housekeeping to establish procedures and schedules for maintaining landscaping and facilities
• Establish right controls for issuance of keys. Keep record of keys issued. General locksmithing functions
• Maintain and purchase inventory of supplies. Recommend to the General Manager, necessary capital equipment and major repairs. Be involved in the competitive bidding process for such items
• Prepare annual department budgets in consultation with the General Manager and Director of Accounting. Control expenditures in line with budget for housekeeping payroll; R&M associated and Supplies plus pool expenses and supplies
• Establish relationships with landlords and building representatives
• Establish relationships with fitness vendors and set standards for fitness equipment maintenance
• Oversee regular equipment audits to ensure all components and equipment are functioning properly; coordinate and oversee repairs as needed
• Responsible for formation of disaster (safety) plan in case of fire and other emergencies
• Maintain a file of operating manuals and parts catalogs for all equipment
• Coordinate contractors and supervise contractor projects
• Contribute to facility maintenance and club cleanliness; uphold adherence to cleanliness standards for all members of staff

Skills

Leadership

Staff Management

Budgeting

Customer Service

Spanish (optional)

P&L interpretation

Excel

Google Docs

Communication

Tools

Excel

Google Docs

Job description

Benefits:

• Health insurance


• Paid time off


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts

Position:

Operations/Facility Manager

Job Type:

Full-time

Location:

Chicago

Compensation:

$55,000 - 70,000 annual salary (depending on experience)

Essential Duties and Responsibilities:

• Provide a clean, safe and healthy environment for members, guests and co-workers


• Management of the Customer Service, Front Desk, and Spa desk experiences


• Responsible for staffing of Housekeeping and Hospitality teams. Prepare and assign working schedules. Keep time records and approve payroll. Maintain personnel files and evaluate employees on a regular basis for performance, including annual reviews


• Help retain and attain new members through collaboration with Membership team and other staff


• Support frontline staff during prime times at the front desk to ensure members are receiving FFC's Platinum Star-level Hospitality


• Coordinate with housekeeping to establish procedures and schedules for maintaining landscaping and facilities


• Establish right controls for issuance of keys. Keep record of keys issued. General locksmithing functions


• Maintain and purchase inventory of supplies. Recommend to the General Manager, necessary capital equipment and major repairs. Be involved in the competitive bidding process for such items


• Prepare annual department budgets in consultation with the General Manager and Director of Accounting. Control expenditures in line with budget for housekeeping payroll; R&M associated and Supplies plus pool expenses and supplies


• Establish relationships with landlords and building representatives


• Establish relationships with fitness vendors and set standards for fitness equipment maintenance


• Oversee regular equipment audits to ensure all components and equipment are functioning properly; coordinate and oversee repairs as needed


• Responsible for formation of disaster (safety) plan in case of fire and other emergencies


• Maintain a file of operating manuals and parts catalogs for all equipment


• Coordinate contractors and supervise contractor projects


• Contribute to facility maintenance and club cleanliness; uphold adherence to cleanliness standards for all members of staff

Other Duties and Responsibilities:

• Meet and exceed Individual and Departmental Goals as assigned by General Manager


• Ensure communication materials including SOPs and training materials are up-to-date


• Set up and maintain standards of cleanliness for Customer Service staff, Front Desk and office


• Compile and process all required paperwork and reports in a timely and accurate manner


• Attend regularly scheduled staff meetings, including weekly leadership and semi-annual \"all staff\" meetings


• Represent FFC at club and community events such as festivals, open houses, Chamber of Commerce events, etc.


• Be available on call to respond to emergencies


• Additional duties as assigned by General Manager

Qualifications:

• Bilingual (Spanish) preferred but not required


• Ability to take direction from ownership/management and assist in special projects


• Ability to communicate effectively with staff and members in order to promote high levels of customer service within the staff


• Ability to organize, administer and delegate work and authority


• Proficiency in P&L interpretation and oversight


• 2-5 years of previous management experience


• Excellent leadership and motivation skills


• Passion for health and fitness


• High-level verbal and written communication ability


• Ability to work during “Closeout” (last 3 days of every month, or other more relevant dates as needed)


• Strong working knowledge of Excel, Google Docs and email


• Ability to walk up and down stairs and lift a minimum of 50 lbs. with or without reasonable accommodation

What We Offer:

• Insurance: Medical, Dental, and Vision through Blue Cross Blue Shield of Illinois


• 401K: Company match


• Life Insurance: Company-paid


• Professional Development: FFC matches 50% of educational costs up to $200/year


• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).


• Continued Education: Access to FFC University courses and discounted certifications.

Other Perks:

• Club Membership: Complimentary access to all FFC locations.


• Discounts: 25% off Spa, Retail, and Fitness classes.


• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.


• Inclusive Culture: A welcoming and diverse team environment.

Our Commitment to Hospitality:

FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.