Spa Receptionist

Fitness Formula Clubs (FFC); Park Ridge, Northern (IL, KY); Hybrid; USD 18,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Discounts on certifications

Continued education access

Club membership

25% off spa/retail/fitness classes

Pet insurance

Job summary

Fitness Formula Clubs (FFC) Park Ridge is seeking a part-time Spa Receptionist to warmly welcome members and guests and keep the front desk a pristine, inviting space. You will handle calls, manage bookings, process payments, and support spa operations while upholding FFC's hospitality standards.

Shifts are Mondays and Tuesdays from 3 PM to 9 PM. The role includes educating clients about Recovery Lounge services and offering product recommendations, with benefits including health and vision

Qualifications

• Customer-facing role experience is preferred.
• Ability to greet members by name and maintain a welcoming atmosphere.
• Strong communication with callers and staff.

Responsibilities

• Welcome with warmth and greet members by name at the front desk.
• Maintain a pristine front desk and tanning areas as applicable.
• Answer calls and direct them professionally.
• Coordinate bookings and manage scheduling with spa staff.
• Process payments and balance cash drawer daily.
• Make reminder/confirmation calls to clients.
• Educate clients on Recovery Lounge services and guide product choices.
• Address questions and support other departments as needed.

Skills

Guest service

Communication

Scheduling

Cash handling

Job description

Benefits:

• Health insurance


• Training & development


• Vision insurance


• 401(k)


• Dental insurance


• Employee discounts

As a Spa Receptionist at FFC, you’ll be the friendly face that welcomes our members and guests, ensuring their experience is nothing short of exceptional. You’ll be responsible for maintaining a clean, safe, and inviting environment while providing top-notch customer service that reflects FFC’s core values.

Position: Spa Receptionist

Job Type: Part-time

Location: FFC Park Ridge

Required Shifts: Mondays and Tuesdays, 3 PM - 9 PM

Compensation: $15.40 per hour

Duties and Responsibilities:

• Welcome with Warmth: Greet members by name with a smile, creating a positive first impression


• Maintain a Pristine Space: Keep the spa’s front desk, and tanning areas (if applicable) spotless and organized


• Professional Communication: Answer incoming calls and direct them with professionalism and care


• Appointment Management: Coordinate with spa staff to manage bookings, ensuring seamless scheduling


• Handle Transactions: Process payments accurately and maintain a balanced cash drawer at the end of each shift


• Client Connection: Make reminder and confirmation calls to ensure clients are well-informed about their appointments


• Be an Expert: Educate clients on Recovery Lounge services, including the medical benefits and precautions, and guide them in selecting the best products and services for their needs


• Respond & Support: Address members’ questions and concerns and provide additional support to other departments as needed

What We Offer:

• Insurance: Dental, and Vision through Blue Cross Blue Shield of Illinois


• 401K: Company match


• Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).


• Continued Education: Access to FFC University courses and discounted certifications.

Other Perks:

• Club Membership: Complimentary access to all FFC locations.


• Discounts: 25% off Spa, Retail, and Fitness classes.


• Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.


• Inclusive Culture: A welcoming and diverse team environment.

Our Commitment to Hospitality:

FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.