Spa Reception & Guest Experience Lead

Hei Hotels Inc.; Birch Ocean Front (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free employee lunches

Free parking

Incentives based on Trip Advisor and G

Monetary incentives

Job summary

HEI Hotels and Resorts is seeking a friendly Front Desk Attendant at The Westin Fort Lauderdale Beach Resort to greet guests, check them in, and ensure a memorable arrival experience. You will input guest data, process payments, and promote our brand marketing programs with a helpful, professional demeanor.

Responsibilities include balancing the house bank, answering phones promptly, resolving guest questions, and coordinating with housekeeping and other teams to meet brand standards of service.

Qualifications

• Excellent customer service and communication skills.
• Ability to input data into a computer system accurately.
• Ability to handle cash and balance a house bank.

Responsibilities

• Greet guests warmly and provide courteous service.
• Complete check-in/out using a computer system.
• Promote brand marketing programs.
• Handle payments and balance the house bank.
• Answer phones promptly and relay messages.
• Resolve guest questions and coordinate with other teams.

Skills

Customer service

Verbal communication

Cash handling

Patience and diplomacy

Computer data entry

Job description

HEI Hotels and Resorts is seeking a friendly Front Desk Attendant at The Westin Fort Lauderdale Beach Resort to greet guests, check them in, and ensure a memorable arrival experience. You will input guest data, process payments, and promote our brand marketing programs with a helpful, professional demeanor.

Responsibilities include balancing the house bank, answering phones promptly, resolving guest questions, and coordinating with housekeeping and other teams to meet brand standards of service.