Spa Front Desk & Guest Experience Specialist

Hei Hotels Inc.; Birch Ocean Front (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free employee lunches

Free parking

Incentives based on TripAdvisor/GSS

Job summary

HEI Hotels and Resorts is seeking a friendly Front Desk Associate at The Westin Fort Lauderdale Beach Resort to greet guests, check them in, and ensure a smooth departure. Based in Fort Lauderdale, FL, you will assist with brand marketing programs and maintain precise transactions.

Responsibilities include handling cash, posting charges to guest rooms and house accounts, answering calls, resolving guest concerns, and supporting a courteous, efficient service standard at all times.

Qualifications

• Experience in guest services or hospitality is preferred.
• Ability to communicate clearly and professionally with guests and colleagues.
• Strong numerical and cash-handling abilities.
• Proficient with computer systems for check-in/check-out and billing.

Responsibilities

• Greet guests with a friendly, sincere welcome and assist with check-in/check-out.
• Input and retrieve guest information in the computer system and process payments.
• Post charges to guest rooms and house accounts; handle vouchers and travelers' checks.
• Answer phones promptly and relay messages to guests; manage mail and communications.

Skills

Customer service

Verbal communication

Written communication

Calculator skills

Cash handling

Tools

POS system

Job description

HEI Hotels and Resorts is seeking a friendly Front Desk Associate at The Westin Fort Lauderdale Beach Resort to greet guests, check them in, and ensure a smooth departure. Based in Fort Lauderdale, FL, you will assist with brand marketing programs and maintain precise transactions.

Responsibilities include handling cash, posting charges to guest rooms and house accounts, answering calls, resolving guest concerns, and supporting a courteous, efficient service standard at all times.