Coastal Resort Morning Server - Guest Focus

Hei Hotels Inc.; Fort Lauderdale (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free employee meals

Free parking

TripAdvisor incentives

401(k) matching

Job summary

HEI Hotels and Resorts in Fort Lauderdale’s The Westin Fort Lauderdale Beach Resort seeks a friendly, guest-focused associate to provide superior service. You will greet guests, take orders, process payments, and maintain clean outlets while ensuring accuracy and satisfaction.

The role requires cash handling, POS use, and the ability to work a fast-paced shift. Training is provided; a reliable schedule and strong communication skills are essential for success in this on-site position.

Qualifications

• Basic math to handle cash and ensure correct totals.
• Experience using a POS and cash register.
• Strong communication and conflict-resolution abilities.
• Ability to stand for long periods and work in a fast-paced environment.
• Basic English literacy for guest interactions.

Responsibilities

• Greet guests with a friendly welcome and understand requests.
• Prepare customer orders accurately and efficiently.
• Ring guest checks and process payments by cash, card, or house charge.
• Ensure guest satisfaction and resolve issues tactfully.
• Maintain high standards for product preparation and cleanliness.
• Sanitize work areas and equipment.
• Follow cash handling and bank procedures.
• Balance house bank at shift end and ensure accountability.
• Adhere to attendance and regular work availability.
• Perform other duties as assigned.

Skills

Cash handling

POS system

Conflict resolution

Communication

Multitasking

Tools

Cash register

Ticketing system

Job description

HEI Hotels and Resorts in Fort Lauderdale’s The Westin Fort Lauderdale Beach Resort seeks a friendly, guest-focused associate to provide superior service. You will greet guests, take orders, process payments, and maintain clean outlets while ensuring accuracy and satisfaction.

The role requires cash handling, POS use, and the ability to work a fast-paced shift. Training is provided; a reliable schedule and strong communication skills are essential for success in this on-site position.