Spa Growth & Operations Lead

Hand & Stone Massage and Facial Spa; Williamsburg (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Hand & Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service location in Virginia. The role focuses on sales leadership, operations, and exceptional customer service to grow memberships and revenue.

The ideal candidate has 2–3 years of management experience in spa or related industries, with a flexible schedule that may include nights and weekends. This role involves coaching staff and promoting massage and skin care services.

Qualifications

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry.
• Flexible schedule – this role requires a variety of hours which may include nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.

Responsibilities

• Coach and motivate the spa team to educate and delight clients, driving membership conversions.
• Drive revenue through scheduling, marketing, and upgrading services.
• Recruit and build a team of spa professionals and ensure excellent client experiences.
• Measure performance, build a strong member base, and deliver consistently high service standards.

Skills

Sales management

Spa operations

Customer service

Tools

POS systems

Job description

Hand & Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service location in Virginia. The role focuses on sales leadership, operations, and exceptional customer service to grow memberships and revenue.

The ideal candidate has 2–3 years of management experience in spa or related industries, with a flexible schedule that may include nights and weekends. This role involves coaching staff and promoting massage and skin care services.