Spa Operations Manager | Elevate Guest Experience & Team

Genesis Health Clubs; Olathe (KS); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Genesis Health Clubs is seeking an experienced Spa Manager to lead our spa team and oversee daily operations in Kansas. You will motivate staff, deliver outstanding guest experiences from booking to checkout, and drive spa revenue through memberships, retail, and strategic promotions.

The role requires strong leadership, exceptional communication, and a customer-focused mindset in a fast-paced wellness environment. Join us to elevate guest satisfaction and team performance.

Qualifications

• Previous management or supervisory experience in a spa, salon, wellness, hospitality, or related environment.
• Strong leadership, communication, organization, and customer-service skills.
• Ability to motivate and develop a team.
• Strong business and sales awareness.
• Comfortable working in a fast-paced, customer-focused environment.

Responsibilities

• Oversee day-to-day spa operations for smooth service.
• Lead, coach, schedule, and support spa staff.
• Deliver an exceptional guest experience from booking to checkout.
• Monitor sales, memberships, retail performance, and key metrics.
• Manage inventory, ordering, supplies, and vendor relationships.
• Maintain high standards for cleanliness, safety, and professionalism.
• Handle guest questions, concerns, and service recovery with professionalism.
• Assist with hiring, onboarding, training, and performance management.
• Create and implement strategies to increase bookings, revenue, retention, and retail sales.
• Ensure compliance with health and safety regulations.
• Support marketing promotions, events, memberships, and client retention.
• Maintain a positive, professional, and team-oriented work environment.

Skills

Leadership

Communication

Organization

Customer service

Team development

Sales awareness

Scheduling

POS familiarity

Tools

POS systems

Scheduling software

Inventory software

Computer basics

Job description

Genesis Health Clubs is seeking an experienced Spa Manager to lead our spa team and oversee daily operations in Kansas. You will motivate staff, deliver outstanding guest experiences from booking to checkout, and drive spa revenue through memberships, retail, and strategic promotions.

The role requires strong leadership, exceptional communication, and a customer-focused mindset in a fast-paced wellness environment. Join us to elevate guest satisfaction and team performance.