Spa Operations Lead: Elevate Guest Experience

Arch Amenities Group; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Arch Amenities Group, a leading spa, fitness, and leisure management provider, is hiring a Spa Supervisor to assist the Spa Director in daily operations. You will supervise service providers, maintain high service standards, support team development, and ensure smooth facility operations.

The role requires 3+ years in spa or hospitality, strong customer service, leadership, and organizational skills. This on-site position involves evenings, weekends, and holidays as needed, with opportunities to

Qualifications

• Strong customer service orientation and leadership skills.
• Professional demeanor with strong verbal and written communication abilities.
• Organizational and multitasking capabilities with attention to detail.
• Ability to lead, coach, and motivate a diverse team.
• Comfortable in sales and promotional activities.

Responsibilities

• Lead and support a team of spa service providers to meet guest satisfaction and professional service standards.
• Manage recruitment, hiring, onboarding, scheduling, and training of all spa staff.
• Oversee daily appointment flow and ensure excellent service delivery.
• Maintain cleanliness, hygiene, and sanitation standards in all spa areas.
• Manage inventory and submit monthly product counts and financial reports, including payroll.
• Coordinate new hire orientation and training on services, customer experience, and operational systems.
• Schedule regular continuing education with vendors/trainers to keep staff current on products and best practices.
• Handle guest inquiries and complaints professionally, ensuring positive guest relations.
• Create and implement spa operating procedures with the manager.
• Assist with spa promotions, events, and marketing initiatives.
• Help design new spa services and treatment offerings as needed.
• Provide coaching and performance feedback; participate in annual reviews and apply discipline as needed.

Skills

Customer service

Leadership

Communication

Organizational skills

Multitasking

Sales awareness

Emergency response

Education

High School Diploma or GED

Job description

Arch Amenities Group, a leading spa, fitness, and leisure management provider, is hiring a Spa Supervisor to assist the Spa Director in daily operations. You will supervise service providers, maintain high service standards, support team development, and ensure smooth facility operations.

The role requires 3+ years in spa or hospitality, strong customer service, leadership, and organizational skills. This on-site position involves evenings, weekends, and holidays as needed, with opportunities to