Spa Operations Leader & Guest Experience Coach

Hand & Stone Massage and Facial Spa; Pearland (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

Hand & Stone Pearland is hiring a Spa Manager to lead day-to-day operations, build a high-performing guest-service team, support membership and retail growth, and deliver a consistently excellent guest experience. You will coach front-desk and sales staff, manage scheduling, and drive guest retention while upholding brand standards and operating procedures.

This full-time role offers $60,000 base salary with bonus potential and opportunities to contribute to local marketing and community

Qualifications

• Leadership in hospitality, retail, wellness or service operations.
• Coaching and developing staff.
• Strong scheduling and KPI focus.

Responsibilities

• Lead daily spa operations and guest experience.
• Coach, train and develop front-desk and sales associates.
• Own team scheduling and support therapist/service-provider scheduling.
• Drive membership, retail and guest-retention performance.
• Support interviewing, hiring, onboarding and performance management with ownership.
• Manage reporting, deposits, inventory, ordering and administrative tasks.
• Resolve guest concerns and uphold operating procedures.
• Support local marketing, referrals and community outreach.

Skills

Leadership

Coaching

Scheduling

Guest experience

Job description

Hand & Stone Pearland is hiring a Spa Manager to lead day-to-day operations, build a high-performing guest-service team, support membership and retail growth, and deliver a consistently excellent guest experience. You will coach front-desk and sales staff, manage scheduling, and drive guest retention while upholding brand standards and operating procedures.

This full-time role offers $60,000 base salary with bonus potential and opportunities to contribute to local marketing and community