Spa Membership Sales & Guest Experience Specialist

Hand & Stone Franchise Corp; Pearland (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Hand & Stone Massage and Facial Spas in Pearland, TX seeks Spa Associates to host guests and deliver 5-star experiences. You will assist with membership sales, answer phones, and schedule appointments while upholding cleanliness and high service standards.

The role emphasizes building lasting client relationships, delivering promotions, and contributing to a welcoming, well-managed spa environment.

Qualifications

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Have detailed knowledge of the menu of services.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Membership sales

Customer service

Telephone etiquette

Schedule appointments

Menu knowledge

Job description

Hand & Stone Massage and Facial Spas in Pearland, TX seeks Spa Associates to host guests and deliver 5-star experiences. You will assist with membership sales, answer phones, and schedule appointments while upholding cleanliness and high service standards.

The role emphasizes building lasting client relationships, delivering promotions, and contributing to a welcoming, well-managed spa environment.