Spa Manager - Hand & Stone Pearland

Hand & Stone Massage and Facial Spa; Pearland (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

Hand & Stone Pearland is hiring a Spa Manager to lead day-to-day operations, build a high-performing guest-service team, support membership and retail growth, and deliver a consistently excellent guest experience. You will coach front-desk and sales staff, manage scheduling, and drive guest retention while upholding brand standards and operating procedures.

This full-time role offers $60,000 base salary with bonus potential and opportunities to contribute to local marketing and community

Qualifications

• Leadership in hospitality, retail, wellness or service operations.
• Coaching and developing staff.
• Strong scheduling and KPI focus.

Responsibilities

• Lead daily spa operations and guest experience.
• Coach, train and develop front-desk and sales associates.
• Own team scheduling and support therapist/service-provider scheduling.
• Drive membership, retail and guest-retention performance.
• Support interviewing, hiring, onboarding and performance management with ownership.
• Manage reporting, deposits, inventory, ordering and administrative tasks.
• Resolve guest concerns and uphold operating procedures.
• Support local marketing, referrals and community outreach.

Skills

Leadership

Coaching

Scheduling

Guest experience

Job description

Hand & Stone Massage and Facial Spa – Pearland

Compensation:

$60,000 annual base salary plus bonus opportunity. Bonus plan details are to be determined and will be discussed during the interview process.

Schedule:

Full-time; 40+ hours per week, including weekends as business needs require.

About The Role

Hand & Stone Pearland is hiring a Spa Manager to lead day-to-day operations, build a high-performing guest-service team, support membership and retail growth, and deliver a consistently excellent guest experience.

Key Responsibilities

• Lead daily spa operations and guest experience.
• Coach, train and develop front-desk and sales associates.
• Own team scheduling and support therapist and service-provider scheduling.
• Drive membership, retail and guest-retention performance through hands-on leadership.
• Support interviewing, hiring, onboarding, performance management and accountability in coordination with ownership.
• Manage reporting, deposits, inventory, ordering and operational administration.
• Resolve guest concerns, maintain cleanliness and equipment standards, and uphold Hand & Stone operating procedures.
• Support local marketing, referrals and community outreach.

What We’re Looking For

• Documented leadership in hospitality, retail, wellness, sales or service operations.
• Strong coaching, scheduling, customer-recovery and KPI/accountability skills.
• Comfort working hands-on at the front desk and leading by example.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.