Spa Sales & Guest Experience Specialist

Hand & Stone Massage and Facial Spa; Houston (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

KinderCare discount (10% weekly)

LifeMart program

Flexible shifts

Job summary

Hand & Stone Massage and Facial Spa in Houston seeks a Spa Associate to greet clients, answer phones, schedule appointments, and promote membership sales while delivering a 5‑star guest experience. You will develop a solid understanding of the spa menu and actively communicate promotions to members and guests.

The role emphasizes customer service excellence, operational upkeep, and the flexibility of shifts to fit busy schedules, with opportunities for growth within a leading wellness brand.

Qualifications

• Customer-focused interaction with members and guests.
• Ability to upsell or promote spa services and memberships.
• Clear communication of service options and promotions.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales skills

Communication

Job description

Hand & Stone Massage and Facial Spa in Houston seeks a Spa Associate to greet clients, answer phones, schedule appointments, and promote membership sales while delivering a 5‑star guest experience. You will develop a solid understanding of the spa menu and actively communicate promotions to members and guests.

The role emphasizes customer service excellence, operational upkeep, and the flexibility of shifts to fit busy schedules, with opportunities for growth within a leading wellness brand.