Spa Operations Leader: Elevate Service & Revenue

Hand & Stone Franchise Corp; Glen Allen (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Franchise Corp in Glen Allen, VA seeks an experienced Spa Manager to lead daily operations and elevate the guest experience. You will coach estheticians, massage therapists, sales associates, and staff while maintaining high standards of service and professional presentation.

This full-time role offers competitive salary with performance incentives, plus benefits like health and dental insurance, 401(k), and flexible scheduling.

Qualifications

• Spa or wellness management experience required.
• Strong leadership and team-building skills.
• Proven track record in sales growth and operational performance.
• Excellent communication and conflict-resolution abilities.

Responsibilities

• Oversee all day-to-day spa operations
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff
• Ensure high standards of professionalism, presentation, and service delivery
• Manage scheduling, payroll, and productivity metrics
• Drive retail and service revenue through strategic initiatives and team coaching
• Monitor inventory, ordering, and backbar management
• Resolve guest concerns and ensure service recovery when needed
• Maintain compliance with all health, sanitation, and licensing regulations

Skills

Leadership

Team-building

Sales growth

Operational performance

Communication

Conflict resolution

Flexible availability

Job description

Hand & Stone Franchise Corp in Glen Allen, VA seeks an experienced Spa Manager to lead daily operations and elevate the guest experience. You will coach estheticians, massage therapists, sales associates, and staff while maintaining high standards of service and professional presentation.

This full-time role offers competitive salary with performance incentives, plus benefits like health and dental insurance, 401(k), and flexible scheduling.