Spa Operations Leader — Elevate Guest Experience & Revenue

Hand & Stone - 1080 Virgina Center Pkwy - Glen Allen, VA; Glen Allen (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Flexible schedule

Job summary

Hand & Stone Glen Allen, VA is seeking an experienced Spa Manager to lead daily operations and elevate guest experiences in a busy spa setting. You will oversee team development, scheduling, payroll, and service standards to drive revenue and maintain adherence to health and safety regulations.

Candidates should have spa or wellness management experience, strong leadership, and a proven track record in sales growth and operational performance.

Qualifications

• Previous spa or wellness management experience required.
• Strong leadership and team-building skills.
• Proven track record in sales growth and operational performance.
• Excellent communication and conflict-resolution abilities.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Oversee all day-to-day spa operations.
• Lead, coach, and develop estheticians, massage therapists, sales associates, and spa support staff.
• Ensure high standards of professionalism, presentation, and service delivery.
• Manage scheduling, payroll, and productivity metrics.
• Drive retail and service revenue through strategic initiatives and team coaching.
• Monitor inventory, ordering, and backbar management.
• Resolve guest concerns and ensure service recovery when needed.
• Maintain compliance with all health, sanitation, and licensing regulations.

Skills

Leadership

Team building

Sales growth

Communication

Conflict resolution

Flexible hours

Job description

Hand & Stone Glen Allen, VA is seeking an experienced Spa Manager to lead daily operations and elevate guest experiences in a busy spa setting. You will oversee team development, scheduling, payroll, and service standards to drive revenue and maintain adherence to health and safety regulations.

Candidates should have spa or wellness management experience, strong leadership, and a proven track record in sales growth and operational performance.