Spa Operations Leader: Elevate Guest Experience & Sales

European Wax Center; Boulder (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off Bank (Vacation, personal

Sick time)

Pet Insurance

Employee discounts (Free waxing + 40%‑

off retail products

Job summary

European Wax Center in Boulder, CO is hiring a Spa Manager to lead day-to-day center operations and coach a dedicated team to deliver exceptional guest experiences. This full-time role focuses on sales performance, staff development, and brand compliance within a fast-paced environment.

The Spa Manager will drive coaching, ensure high guest satisfaction, and maintain sharp center operations while supporting promotions and merchandizing efforts in a compliant, safe workplace.

Qualifications

• 2+ years of management experience (retail and/or beauty preferred, but not required).
• Flexible availability is required to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.
• Passion for delivering exceptional guest experiences in a fast-paced environment.
• Ability to professionally resolve guest concerns with empathy and sound judgment.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, operational procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.
• Adapt to changing business needs and new initiatives.

Skills

Management

Leadership

Coaching

Communication

Problem solving

Decision making

KPIs

Budgets

Guest experience

Team development

Tools

POS

Scheduling software

Guest management software

Job description

European Wax Center in Boulder, CO is hiring a Spa Manager to lead day-to-day center operations and coach a dedicated team to deliver exceptional guest experiences. This full-time role focuses on sales performance, staff development, and brand compliance within a fast-paced environment.

The Spa Manager will drive coaching, ensure high guest satisfaction, and maintain sharp center operations while supporting promotions and merchandizing efforts in a compliant, safe workplace.