Spa Operations Leader — Elevate Guest Experience & Revenue

OneSpaWorld; Montville (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

OneSpaWorld's Mandara Spa at Mohegan Sun in Uncasville, CT seeks an Operations Manager to lead the day spa experience. You will work with the Spa Director to drive revenue, coach staff, build client relationships, and support membership retention.

You’ll oversee concierge teams, promotions, scheduling, inventory, payroll, quality standards, guest feedback, and daily MOD duties to ensure a seamless guest experience.

Qualifications

• High school diploma required; college degree preferred.
• 2+ years experience with a POS system in hospitality or retail operations.
• 2+ years supervisory experience in a high-volume spa environment.
• Eligible to work in the US.
• Availability for varying schedules, including weekends and holidays.

Responsibilities

• Lead the spa concierge and attendant teams to deliver premier service to every OneSpaWorld guest, generating revenue and keeping daily operations running smoothly.
• Communicate monthly, weekly, and daily promotions to the concierge and technical teams so goals stay top of mind.
• Coach and motivate the team to increase sales and improve efficiency.
• Schedule and manage appointments using the spa’s operating and POS system (e.g., Book4Time).
• Conduct retail and professional supply inventory per corporate standards.
• Handle payroll accurately and on schedule, per corporate timelines.
• Build concierge and spa attendant schedules.
• Uphold spa standards — phone etiquette, service excellence, and cleanliness front and back of house.
• Respond daily to guest satisfaction survey feedback and resolve service issues on-site.
• Enforce quality control and resolve guest concerns to ensure satisfaction.
• Resolve staff issues as they arise.
• Perform opening/closing procedures and cash handling.
• Serve as Manager on Duty (MOD) daily, responding to facility needs to keep the guest experience seamless.

Skills

POS systems

Supervisory experience

Customer service

Hospitality operations

Education

High school diploma

College degree preferred

Tools

Book4Time

Job description

OneSpaWorld's Mandara Spa at Mohegan Sun in Uncasville, CT seeks an Operations Manager to lead the day spa experience. You will work with the Spa Director to drive revenue, coach staff, build client relationships, and support membership retention.

You’ll oversee concierge teams, promotions, scheduling, inventory, payroll, quality standards, guest feedback, and daily MOD duties to ensure a seamless guest experience.