Spa Operations Leader - Drive Growth & Service Excellence

Hand & Stone - 6516 Old Brick Rd - Windermere, FL; Windermere (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation

Commission opportunities

Generous bonuses

Employee discounts

Job summary

A local spa is seeking an energetic and reliable Spa Manager to oversee operations. The ideal candidate will direct and organize the spa's daily functions, focusing on maximizing profits through exemplary customer service. Responsibilities include managing staff, creating marketing strategies, ensuring compliance, and maintaining a positive customer experience. This role offers growth opportunities, competitive compensation, commission, and employee discounts.

Qualifications

• Spa experience is a plus but not required; training provided.
• Self-motivated with strong sales skills.
• Ability to manage diverse staff and customer expectations.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Create marketing strategies aimed at maximizing revenue.
• Perform data analysis that drives business decisions.
• Use sound judgment and work independently.
• Plan and direct daily operations to meet needs.
• Track staff schedules to optimize capacity and profits.
• Maintain cleanliness and soothing ambiance of premises.
• Manage inventory effectively.
• Ensure high customer satisfaction and resolve complaints.
• Ensure compliance with policies, procedures, and laws.
• Hire, train, supervise, and mentor team members.
• Motivate and empower the team to achieve high standards.

Skills

Dynamic leader with excellent interpersonal skills

Self-motivated with strong sales and marketing abilities

Ability to manage a diverse staff

Excellent organizational skills

Empathetic with understanding of others' perspectives

Job description

A local spa is seeking an energetic and reliable Spa Manager to oversee operations. The ideal candidate will direct and organize the spa's daily functions, focusing on maximizing profits through exemplary customer service. Responsibilities include managing staff, creating marketing strategies, ensuring compliance, and maintaining a positive customer experience. This role offers growth opportunities, competitive compensation, commission, and employee discounts.