Lead Spa Manager: Grow Sales & Guest Experience

Hand & Stone Massage and Facial Spa; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa seeks a Lead Spa Manager to guide our front desk team and support growth. This sales-driven leadership role focuses on coaching, memberships, and delivering a premier guest experience.

Ideal candidates combine energy, reliability, and organizational skills to manage scheduling, inventory, reporting, and team development in a fast-paced spa environment.

Qualifications

• Experience in a sales-driven environment with leadership responsibilities.
• Ability to train and coach staff to meet performance goals.
• Flexible schedule including evenings and weekends.

Responsibilities

• Lead the front desk team to drive memberships and revenue.
• Coach and develop Sales Associates to achieve spa-wide goals.
• Maintain an exceptional guest experience and resolve issues.
• Oversee daily front desk operations, scheduling, and inventory.
• Monitor KPIs such as memberships, prebooking, and upgrades; adjust strategies.

Skills

Sales leadership

Customer service

Team development

Guest experience

Revenue growth

Job description

Hand & Stone Massage and Facial Spa seeks a Lead Spa Manager to guide our front desk team and support growth. This sales-driven leadership role focuses on coaching, memberships, and delivering a premier guest experience.

Ideal candidates combine energy, reliability, and organizational skills to manage scheduling, inventory, reporting, and team development in a fast-paced spa environment.