Spa Operations Lead & Team Coach

Massage Envy; Carmel (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employer-paid healthcare for full-time

Matching 401(k) for full-time

Paid time off for full-time

Employee referral program

Employee Assistance Program

Flexible schedule

In-depth product training

Free massage, skincare or stretch per​

A free massage, skincare or stretch

Discounts on products

Job summary

Massage Envy in Carmel, Indiana seeks a hands-on leader to drive daily operations, grow memberships, and sustain excellent member experiences. You will coach a caring team, manage deposits and inventory, and promote retail sales while upholding compliance and a safe, welcoming environment.

The role offers full-time and part-time positions with diverse shifts, opportunities for professional growth, and benefits including healthcare, 401(k), and paid time off.

Qualifications

• Management or sales experience in a personal-service environment preferred.
• Natural leader who can motivate and coach a team.
• Ability to have constructive, professional conversations.
• Create a workplace culture where employees feel valued and connected to the mission.

Responsibilities

• Manage operational aspects, drive membership growth, and promote retail sales.
• Guide the team, oversee deposits and inventory, ensure compliance.
• Set goals, prioritize tasks, and analyze business performance.
• Resolve customer challenges while maintaining a safe, therapeutic environment.
• Develop relationships with employees, members, and guests.

Skills

Leadership

Sales experience

Customer service

Team coaching

People skills

Job description

Massage Envy in Carmel, Indiana seeks a hands-on leader to drive daily operations, grow memberships, and sustain excellent member experiences. You will coach a caring team, manage deposits and inventory, and promote retail sales while upholding compliance and a safe, welcoming environment.

The role offers full-time and part-time positions with diverse shifts, opportunities for professional growth, and benefits including healthcare, 401(k), and paid time off.