Wellness Sales & Customer Care Specialist

Massage Envy; San Diego (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Award programs

Leadership development

Supportive community

Job summary

Massage Envy Carmel Mountain is seeking team members to deliver exceptional guest experiences and promote Total Body Care. You will educate clients on services, book appointments, and guide them toward the Wellness Program and homecare purchases, helping grow the client base.

The role offers flexible hours across full-time and part-time shifts, with opportunities to learn and advance in a supportive, wellness-focused environment.

Qualifications

• Prior retail or sales experience is preferred.
• Strong math and computer skills with multitasking ability.
• Excellent people skills and ability to build rapport with guests.
• Knowledge of massage and skin care services is a plus.

Responsibilities

• Provide outstanding customer service and ensure guests feel valued and understood.
• Educate clients on services and Wellness Program; promote retail purchases based on provider recommendations.
• Greet clients, schedule services, answer phone calls, respond to emails, and assist with clinic flow.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Retail experience

Sales skills

Math & computer skills

People skills

Customer service mindset

Job description

Massage Envy Carmel Mountain is seeking team members to deliver exceptional guest experiences and promote Total Body Care. You will educate clients on services, book appointments, and guide them toward the Wellness Program and homecare purchases, helping grow the client base.

The role offers flexible hours across full-time and part-time shifts, with opportunities to learn and advance in a supportive, wellness-focused environment.