Spa Operations Leader & Sales Champion

Massage Envy; Normal (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Sign-on Bonus

Healthcare (full-time)

Matching 401(k)

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Training

Free massage / service each month

Product discounts

Job summary

Massage Envy Bloomington - Normal franchise seeks a people-focused leader to drive membership growth, promote retail sales, and coach a caring team in a spa environment. You’ll keep the workplace safe and compliant while delivering exceptional guest experiences.

The role offers full/part-time schedules, competitive hourly pay $19-$21 plus tips, and benefits for full-time staff, including healthcare, 401(k), PTO, and training. You’ll empower teammates and help guests feel their best.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.

Responsibilities

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Leadership

Sales experience

Management experience

Coaching

Job description

Massage Envy Bloomington - Normal franchise seeks a people-focused leader to drive membership growth, promote retail sales, and coach a caring team in a spa environment. You’ll keep the workplace safe and compliant while delivering exceptional guest experiences.

The role offers full/part-time schedules, competitive hourly pay $19-$21 plus tips, and benefits for full-time staff, including healthcare, 401(k), PTO, and training. You’ll empower teammates and help guests feel their best.