Wellness Concierge & Guest Experience Specialist

Massage Envy; Carmel (IN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Healthcare

Matching 401(k)

Bonuses & commissions

Referral program

EAP

Flexible schedule

Training

Discounts on products

Job summary

Massage Envy in Carmel, Indiana seeks an energetic front desk/sales team member to support wellness journeys. You will educate clients on services, promote the Wellness Program, and help schedule appointments while delivering outstanding customer service.

The role offers full-time and part-time positions with a flexible schedule, paid training, and opportunities to grow within a supportive, wellness-focused team.

Qualifications

• Retail or sales experience preferred.
• Excellent math and computer skills.
• Great people skills and ability to build guest relationships.
• Knowledge of massage and skin care services is beneficial.

Responsibilities

• Provide outstanding customer service and make clients feel valued and understood.
• Educate clients on new and expanded services and promote the Wellness Program.
• Book clients for services and encourage homecare retail purchases.
• Support clinic flow by greeting clients, answering queries, and scheduling.

Skills

Retail sales experience

Customer service

Math & computer literacy

Tools

POS system

Email & phone handling

Job description

Massage Envy in Carmel, Indiana seeks an energetic front desk/sales team member to support wellness journeys. You will educate clients on services, promote the Wellness Program, and help schedule appointments while delivering outstanding customer service.

The role offers full-time and part-time positions with a flexible schedule, paid training, and opportunities to grow within a supportive, wellness-focused team.