Spa Operations Lead: Events, Membership & Guest Experience

Crescent Hotels & Resorts; Williamsburg (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Spa & Fitness Operations Supervisor to lead the daily spa and fitness program activities at our Williamsburg property. This role guides staff, oversees guest services, and ensures adherence to Forbes service standards.

You will assist with scheduling, training, promotions, and budgeting while maintaining exceptional guest experiences and revenue growth for the spa and fitness offerings.

Qualifications

• Four or more years in spa, fitness, country club or related facility.
• Experience supervising associates is required (min 5 years).
• A Spa or Fitness Certification is preferred.

Responsibilities

• Oversee daily spa operations including retail, membership, salon and fitness programs.
• Assist in staff supervision, coaching and scheduling to ensure guest satisfaction.
• Support budgeting, forecasting and cost-control to maximize revenue and profits.
• Coordinate promotions and revenue-generating activities for the spa.
• Ensure compliance with Forbes standards and company policies.

Skills

Spa operations

Staff supervision

Guest service

English communication

Budgeting

Forecasting

Team player

Education

Spa/Fitness Certification

High school diploma

Tools

Billing systems

Job description

Crescent Hotels & Resorts is seeking a Spa & Fitness Operations Supervisor to lead the daily spa and fitness program activities at our Williamsburg property. This role guides staff, oversees guest services, and ensures adherence to Forbes service standards.

You will assist with scheduling, training, promotions, and budgeting while maintaining exceptional guest experiences and revenue growth for the spa and fitness offerings.