Spa Operations Leader

Crescent Hotels & Resorts; Virginia; On-site; USD 65,000 - 86,000; Full time

Job summary

Crescent Hotels & Resorts seeks a Spa & Fitness Operations Supervisor to assist the Spa Director in leading the daily operations of the spa, including retail, membership, salon and fitness programs. Focus is on delivering Forbes-standard guest service while supervising staff and ensuring budget compliance.

You will oversee bookings, inventory, member billing, promotions, and staff development, working to maximize guest satisfaction and spa revenue.

Qualifications

• 4+ years of experience in a spa, fitness facility, country club or related area.
• Minimum 5 years of experience supervising associates.
• Must be able to communicate in English.

Responsibilities

• Assist in daily spa operations including booking appointments and inventory of products.
• Support member and fitness billing, cancellations, and changes.
• Assist with spa promotions to generate revenue.
• Help hire staff and coach team members.
• Assist with budgeting, forecasting and cost-control to maximize NOI.
• Ensure service standards exceed guest expectations and manage guest concerns.

Skills

Spa experience or fitness facility

Staff supervision

English communication

Education

High school diploma or equivalent

Job description

Crescent Hotels & Resorts seeks a Spa & Fitness Operations Supervisor to assist the Spa Director in leading the daily operations of the spa, including retail, membership, salon and fitness programs. Focus is on delivering Forbes-standard guest service while supervising staff and ensuring budget compliance.

You will oversee bookings, inventory, member billing, promotions, and staff development, working to maximize guest satisfaction and spa revenue.