Spa Operations Lead: Elevate Guest Experience

Hyatt Hotels Corporation; Indio (CA); In loco; USD 29.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

401k Retirement Savings Plan with 
公司匹

Free Room Nights at Hyatt Hotels and F

Descrizione del lavoro

Hyatt Hotels Corporation’s Grand Hyatt Indian Wells spa seeks a hands‑on Spa Supervisor to lead shifts, greet guests, coordinate treatment flow, and ensure smooth front‑of‑house and treatment operations. The role supports staffing and service standards in coordination with the Spa Assistant Manager and Area Director of Spa.

The position emphasizes guest comfort, staff coaching, sanitation, and collaboration with hotel departments to maintain exceptional spa experiences and resort service.

Competenze

• At least 2 years of experience in a spa, hotel, resort, wellness, or comparable guest‑service environment.
• Strong guest‑service judgment and the ability to address concerns with warmth, professionalism, and discretion.
• Clear communication and organizational skills; able to coordinate multiple needs in a busy operation.
• Comfortable using booking, point‑of‑sale, scheduling, and standard workplace software, or able to learn the systems used by the resort.
• Able to work a flexible schedule that may include weekends, holidays, evenings, and peak resort periods.
• CPR/First Aid certification preferred, or willingness to obtain it if required by the resort.

Mansioni

• Lead assigned shifts, helping the spa open, operate, and close according to resort standards.
• Welcome guests and support a calm, polished arrival and departure experience, including clear communication about appointments, spa services, and resort policies.
• Monitor the daily appointment schedule and coordinate with reception, therapists, and other spa team members to keep service flow on track.
• Help assign and adjust work during the shift based on bookings, staffing, and guest needs.
• Coach team members in hospitality, communication, presentation, and service standards; share follow‑up coaching needs with the Spa Assistant Manager.
• Respond to routine guest questions and concerns, resolve issues within established guidelines, and promptly escalation matters requiring management attention.
• Inspect treatment rooms, relaxation areas, locker rooms, and other guest spaces for cleanliness, readiness, supplies, and presentation.
• Support consistent pre‑ and post‑treatment room procedures and help the team follow sanitation, safety, and resort operating protocols.
• Communicate with hotel departments, including housekeeping, front office, concierge, and food and beverage, to coordinate guest needs and resort service.
• Help maintain accurate shift notes, incident reports, attendance records, and other operational documentation.
• Support onboarding and training for new team members and reinforce established procedures.
• Assist with weekly payroll processing by reviewing timecards, monitoring attendance, identifying discrepancies, and ensuring payroll information is submitted accurately and on time.
• Stay informed about spa services, packages, promotions, and resort offerings so guest questions can be handled accurately.
• Maintain inventory controls, oversee supply replenishment, and help ensure operational readiness across all spa areas.
• Foster retail success by coaching associates on product knowledge, recommendations, and guest education.
• Support the implementation of spa promotions, seasonal offerings, and resort marketing initiatives.
• Perform other related duties as assigned.

Descrizione del lavoro

Hyatt Hotels Corporation’s Grand Hyatt Indian Wells spa seeks a hands‑on Spa Supervisor to lead shifts, greet guests, coordinate treatment flow, and ensure smooth front‑of‑house and treatment operations. The role supports staffing and service standards in coordination with the Spa Assistant Manager and Area Director of Spa.

The position emphasizes guest comfort, staff coaching, sanitation, and collaboration with hotel departments to maintain exceptional spa experiences and resort service.