Spa Operations Supervisor – Guest Experience Leader

Grand Hyatt; Indio (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k Retirement Savings Plan with Co.

Free Room Nights at Hyatt Hotels and F

Paid Vacation, Paid Sick Days

Free Lunch Meals during shift

Tuition Reimbursement - $1000 per year

Job summary

Grand Hyatt Indian Wells Resort and Villas is seeking a Spa Supervisor to lead daily spa operations, open/close shifts, and ensure a welcoming guest experience. You will coordinate with reception, therapists, and other departments to maintain service flow and standards.

This hands-on role supports staffing decisions, provides on-shift guidance, and helps with payroll and onboarding while upholding sanitation and safety protocols across the spa.

Qualifications

• At least 2 years of experience in a spa, hotel, resort, wellness, or comparable guest-service environment.
• Strong guest-service judgment and the ability to address concerns with warmth, professionalism, and discretion.
• Clear communication and organizational skills; able to coordinate multiple needs in a busy operation.
• Comfortable using booking, point-of-sale, scheduling, and standard workplace software, or able to learn the systems used by the resort.
• Able to work a flexible schedule that may include weekends, holidays, evenings, and peak resort periods.
• CPR/First Aid certification preferred, or willingness to obtain it if required by the resort.

Responsibilities

• Lead assigned shifts, helping the spa open, operate, and close according to resort standards.
• Welcome guests and support a calm, polished arrival and departure experience, including clear communication about appointments, spa services, and resort policies.
• Monitor the daily appointment schedule and coordinate with reception, therapists, and other spa team members to keep service flow on track.
• Help assign and adjust work during the shift based on bookings, staffing, and guest needs.
• Coach team members in the moment on hospitality, communication, presentation, and service standards; share follow-up coaching needs with the Spa Assistant Manager.
• Respond to routine guest questions and concerns, resolve issues within established guidelines, and promptly elevate matters requiring management attention.
• Inspect treatment rooms, relaxation areas, locker rooms, and other guest spaces for cleanliness, readiness, supplies, and presentation.
• Support consistent pre- and post-treatment room procedures and help the team follow sanitation, safety, and resort operating protocols.
• Communicate with hotel departments, including housekeeping, front office, concierge, and food and beverage, to coordinate guest needs and resort service.
• Help maintain accurate shift notes, incident reports, attendance records, and other operational documentation.
• Support onboarding and training for new team members and reinforce established procedures.
• Assist with weekly payroll processing by reviewing timecards, monitoring attendance, identifying discrepancies, and ensuring payroll information is submitted accurately and on time.
• Stay informed about spa services, packages, promotions, and resort offerings so guest questions can be handled accurately.
• Maintain inventory controls, oversee supply replenishment, and help ensure operational readiness across all spa areas.
• Foster retail success by coaching associates on product knowledge, recommendations, and guest education.
• Support the implementation of spa promotions, seasonal offerings, and resort marketing initiatives.
• Perform other related duties as assigned.

Job description

Grand Hyatt Indian Wells Resort and Villas is seeking a Spa Supervisor to lead daily spa operations, open/close shifts, and ensure a welcoming guest experience. You will coordinate with reception, therapists, and other departments to maintain service flow and standards.

This hands-on role supports staffing decisions, provides on-shift guidance, and helps with payroll and onboarding while upholding sanitation and safety protocols across the spa.