Spa Operations & Guest Experience Lead

Arch Amenities Group; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Arch Amenities Group - Bamford Wellness Spa at 1 Hotel Brooklyn Bridge seeks a Spa Manager to oversee daily operations, budgeting, and strategic planning. You will lead staff, implement marketing initiatives, and coordinate with revenue centers while representing Arch and the spa with professionalism.

Responsibilities include maintaining brand standards, developing manuals and reports, managing inventory, and ensuring guest satisfaction through superior service.

Qualifications

• Bachelor's or comparable spa management experience is required.
• Knowledge of professional spa services and treatments is essential.
• Experience in retail operations and inventory systems is preferred.
• Strong leadership, organization, and customer service skills are required.

Responsibilities

• Oversee day-to-day spa operations and budget adherence.
• Develop and implement marketing initiatives and staff training.
• Maintain brand standards and liaise with property revenue centers.
• Recruit, hire, and train staff; ensure service quality and safety.
• Create operational manuals, reports, and inventory controls.
• Position the spa effectively within the hotel market and retail plan.

Skills

Spa management

Leadership

Customer service

Sales oriented

Marketing and promotions

Staff training

Education

Bachelor's degree or comparable spa management experience

Tools

Spa software (Spa Biz)

Spa Soft

Visual One

Microsoft Office

CPR/First Aid Certified

Job description

Arch Amenities Group - Bamford Wellness Spa at 1 Hotel Brooklyn Bridge seeks a Spa Manager to oversee daily operations, budgeting, and strategic planning. You will lead staff, implement marketing initiatives, and coordinate with revenue centers while representing Arch and the spa with professionalism.

Responsibilities include maintaining brand standards, developing manuals and reports, managing inventory, and ensuring guest satisfaction through superior service.