Spa Manager

Socket.dev; Oxon Hill (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Arch Amenities Group is seeking a Spa Manager to oversee daily spa operations, manage the budget, and implement strategic plans including marketing initiatives and staff training.

The Spa Manager will liaise with other revenue centers on the property and professionally represent the facility and Arch Amenities Group, leading staff to meet guest expectations.

This role emphasizes delivering wellness-driven, hospitality-focused experiences within a premium amenity environment.

Responsibilities

• Ensures the Arch Amenities Group Experience for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group
• Brand Standards. Adheres to policies of the facility and Arch Amenities Group.
• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive approval.

Job description

Job Title: Spa Manager

Department: Spa Operations

Reports to: Spa Director/Regional Director

Job Type: Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Spa Manager is responsible for the day-to-day operations of the facility to include: establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents the facility and Arch Amenities Group. The Spa Manager uses the ability to lead and motivate staff to achieve goals and exceed guest expectations.

Responsibilities:

• Ensures the Arch Amenities Group Experience for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group
• Brand Standards. Adheres to policies of the facility and Arch Amenities Group.
• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive approval. Submits all paperwork and financial reporting in accordance with A